Upgrading Fusion

Introduction

This guide will show you how to upgrade Fusion. Most of the time the normal method should work just fine, but if you run into issues, alternative methods of installation are also covered.

We recommend that you watch the upgrade related videos if this is your first time to upgrade.

Exceptions

Occasionally you will need to follow special instructions to upgrade to certain versions. For example, it might be necessary to install Fusion Truck with the Remove Previous Datafile option turned on. If there are any such instructions they will be noted in the email announcing the new version.

Normal Upgrade Method

When a new version of Fusion is released, Fusion Server will automatically download the necessary install files during the night. You will be notified when Fusion plans to upgrade. Upgrades only happen during the night.

Fusion Server

This will happen automatically during the night.

Fusion Client

You don’t need to make sure Fusion Client is upgraded as soon as the server is upgraded. The next time someone goes to use the old version of Fusion Client, they will follow these steps:

  • Launch the old Fusion Client.
  • They will see a message explaining that they aren’t using the correct version of Client and asking if they want to update. They click the OK button.
  • Wait while Fusion Client updates itself. It is done when the new version is automatically launched.
Note that on slow computers, there can be a delay between when you see the Desktop and when the new version launches. Please be patient during this pause. It shouldn’t last longer than a minute or so. On fast computers, this delay is usually less than a second long.

Fusion Truck

Prior to the upgrade, Fusion Truck will automatically and silently download the install file in the background. After the server upgrades, a sync attempt from the truck will begin the upgrade process.

  • Launch Fusion Truck.
  • Attempt any kind of sync.
  • Wait while Fusion Truck updates itself. It is done when the new version is automatically launched.
Note that on slow computers, there can be a delay between when you see the Desktop and when the new version launches. Please be patient during this pause. It shouldn’t last longer than a minute or so. On fast computers, this delay is usually less than a second long.

Manual Internet Install

If something about the normal upgrade method does not work, don't take the time to fight it. Instead, just install Fusion manually from the Downloads page on our website which is usually best. Alternatively, you can use Fusion Installer as follows:

  • Launch Fusion Installer and the choose the source (usually Internet).
  • Select the application (Server, Client, Truck) in the list box and check to see that the Source Version column has the correct version number in it.
  • Click Install. You will then need to wait while the install file is downloaded from the internet.
  • When the download is finished, click Finish Install to complete the installation.

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