The purpose of this Support Policy is to outline the scope, terms, and conditions of the support services provided by Fusion Feedlot Insights for our applications.
We provide support for:
Please be aware that we are unable to provide support to customers in the following cases:
Access to all the support channels mentioned below can be found on our Support page.
General support is available Monday through Friday, 8:00 a.m. through 5:00 p.m. Mountain Time, excluding holidays. During this time our support team will respond as quickly as possible to email, text, and phone requests. Support requests outside these hours will be responded to during the next business day unless the request is deemed to be an emergency. In that case, our support team will respond after hours as soon as possible. In all cases, more critical issues will be prioritized over general inquiries.
The time required to resolve an issue will depend on its complexity. We can provide users with an estimated resolution time after assessing the reported problem.
Users are responsible for providing accurate and detailed information when reporting issues. This includes clear descriptions of the problem, steps to reproduce, and relevant error messages. Users must cooperate with our support team, follow troubleshooting steps, and provide requested information promptly to facilitate efficient issue resolution.
User feedback is valuable to us as it helps us enhance our software and support services. After an issue is resolved, users may be invited to share feedback on their support experience.
Fusion Feedlot Insights reserves the right to revise and update this support policy as needed. Users will be informed of any significant changes.
By using our software and seeking support, users agree to comply with the terms outlined in this support policy.
For inquiries or concerns regarding this policy, please contact us at support@FusionFeedlotInsights.com.
Last updated: August 22, 2023
